BOOKING AND SALES CONDITIONS

The reservation made through our website is considered confirmed upon receipt and no immediate payment is required.

To guarantee the reservation, it is mandatory to provide a valid credit card, which may be used for charging in accordance with the cancellation policy outlined below. The property reserves the right to verify the validity of the credit card, including through pre-authorization, and to request, if necessary, an alternative card.

Cancellation Policy
The reservation can be cancelled free of charge up to 14 days before the arrival date.
After this deadline, the total amount of the reservation will be automatically charged to the provided credit card and will become non-refundable.

In case of cancellation after this deadline, or in case of no-show, no refund will be issued.

Important Conditions
No exceptions, waivers, or refunds will be granted once the free cancellation period has expired, regardless of the reason for cancellation (including personal reasons, delays, travel issues, flight cancellations, or unforeseen events). We therefore recommend carefully reviewing these conditions before confirming your reservation and, if necessary, taking out travel insurance.

Damages and Liability
Guests are required to take care of the accommodation and its furnishings during their stay. Any damages found may be charged to the credit card provided as a guarantee of the reservation, subject to prior communication and documentation.

Check-in and Stay
Details regarding check-in, arrival times, and reception procedures will be communicated after the reservation. It is necessary to agree in advance on the arrival time. Guests are required to present a valid ID for registration with the competent authorities, as required by applicable regulations.

Thank you for choosing Smart Holiday Sorrento for your vacation. We will be delighted to welcome you and will do our utmost to make your stay pleasant, comfortable, and unforgettable.

PRIVACY POLICY

This information is provided pursuant to Regulation (EU) 2016/679 (“GDPR”) and describes how personal data of users who browse and use the Smart Holiday Sorrento website is processed.

1. Data Controller

The data controller is Smart Holiday Sorrento, reachable at the email address: [email protected]

2. Types of data collected

During browsing and use of the website, the following personal data may be collected:

Identification data (first name, last name)
Contact data (email, phone number)
Booking data (stay dates, number of guests, preferences)
Payment data (e.g. credit card provided as a guarantee through secure payment systems)
Browsing data (IP address, device information, cookies)
3. Purpose of processing

Personal data is processed for the following purposes:

Management of information requests and bookings
Confirmation and management of the stay
Fulfillment of contractual and legal obligations
Communications related to the booking (before, during and after the stay)
Improvement of services and user experience
Fiscal and administrative obligations
4. Legal basis of processing

The processing of data is based on:

Performance of a contract (booking and stay)
Legal obligations (e.g. communication to competent authorities)
Legitimate interest of the controller (management and improvement of services)
User consent, where required (e.g. promotional communications)
5. Processing methods and security

Personal data is processed using IT and/or paper tools, in compliance with the principles of lawfulness, fairness and transparency.
Appropriate security measures are adopted to protect data from unauthorized access, loss, destruction or disclosure.

6. Data retention

Personal data will be retained for the time strictly necessary for the purposes for which it was collected, and in any case in compliance with applicable legal obligations.

7. Data sharing

Personal data may be shared with:

Technical service providers (e.g. booking engine, payment systems)
Administrative and tax consultants
Competent authorities, where required by law

Data will not be disclosed to third parties for commercial purposes without the user’s consent.

8. Data subject rights

The user has the right to:

Access their personal data
Request rectification or deletion
Restrict or object to processing
Request data portability
Withdraw consent at any time

Requests can be sent to the email address indicated above.

9. Cookies

The website uses technical cookies and, subject to consent, profiling and third-party cookies.
For more information, please refer to the Cookie Policy.

10. Changes to this policy

This Privacy Policy may be subject to updates. Users are invited to consult it periodically.